Every business has their core strengths. These strengths define a business, enable it to succeed and require constant focus. Every business also has supporting operations that are 100% necessary, but they are neither a core strength nor do they receive the required focus and expertise to deliver the necessary impact and value. This is where a keen leader will recognize that in order to remain nimble and competitive some of these operations must be outsourced.
There is a growing consensus in business that successful services all start with the right people and Insight Global is known for maintaining the most extensive network of IT professionals and bringing highly qualified and appropriate resources to our outsourcing and managed service programs. Combine those with our “whatever it takes” mentality and laser focus on client satisfaction, and it is no wonder that our outsourcing and managed services business is more than doubling year over year. From fully housed and managed contact and development centers, to fully outsourced accounts payable teams, our capabilities flex to meet the needs of our clients.
Each project presents its own unique set of challenges, requirements and circumstances, so we conduct each engagement utilizing the following collaborative, creative and phased approach.
- Program Assessment: We perform an end-to-end assessment focused on establishing business and functional requirements, processes, pricing models and SLAs/SLOs/KPIs.
- Model Transformation: In order to ensure we are delivering maximum value, we change the current-state operational model and cost structure to bring efficiency and maximum value.
- Continuous Improvement: We proactively find improvement opportunities that strengthen and evolve your business to not only bring additional value, but to alleviate issues at the best time possible, before they actually occur.